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10 Useful Tips for your Credit Department

  1. Always obtain a signed, detailed credit application from your customer. This should include the names, home addresses and telephone numbers of all owners or principals, company banking information, trade references and a separately signed personal guarantee.
  2. Review and update your customer's credit record on a yearly basis, verifying references, banking information and ownership. A new completed credit application is advisable.
  3. Accurate records are essential. Forms such as purchase orders, proofs of delivery, credit memos and return authorizations should be readily available in case they are needed.
  4. Be on the alert for changes in bank information, addresses, ownership and buying habits. This could signal that problems exist.
  5. Credit groups in your industry can be helpful in establishing and maintaining credit lines and should be utilized whenever possible.
  6. Be certain to contact the correct person when attempting to collect an outstanding balance or resolve a dispute.
  7. Send all correspondence, such as statements and payment reminders, in a timely manner.
  8. Try to resolve all account disputes as quickly as possible. If a dispute can not be resolved, promptly place the claim with a commercial collection agency.
  9. Past due accounts seldom improve over time. Set a specific due date on all past due accounts. Advise your customers that, after this date, their account will be referred to a collection agency. Always follow through on this warning.
  10. Use only collection agencies that are members of the Commercial Collection Agency Association of the Commercial Law League of America. These professional agencies are experienced, bonded and guided by an organizational code of ethics.


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